Questions?
My Order
How do I place my order?
Simply choose your favorite design or style from the drop-down menu on the product page.
Then click "Add To Cart" and follow the steps to complete your order.
You will receive a confirmation email with your order details immediately after you finish your purchase.
How do I track my order?
Within 2-5 days, a shipping confirmation will be sent to you via e-mail. In this email, you will have a View Order button which will take you directly to the live tracking updates.
Once on the tracking page, click on Track Your Package to follow the status of your order.
I changed my mind, can I cancel or change my order?
Sure! Contact us as fast as possible and we'll make do our best to change your order to your liking
However, please keep in mind that any cancelation or modification request can be granted if it's still within 24 hours since the order was placed.
We are currently opperating with a very low staff volume and so will respond to all enquiries as fast as possible.
What if I don't get a confirmation email?
If you don't see a confirmation email in your inbox, check your spam folder or make sure that you entered the correct email address when you checked out.
Still can’t find it? Don’t worry, just contact us and we'll send it again.
Product & Pricing
How do I you keep your prices competetive?
We are an online retailer offering custom designed apparel and products.
We supply print-on-demand and ship our products directly from the manufacturer to you, which means there are no middlemen, mark-ups, or extra charges for our merchandise.
Check out our Story page to learn more about our brand.
How do I provide feedback?
Once your package arrives, you will receive an email where you can write a review about your product(s). Your feedback is always important to us and we will be happy to hear from you.
What is the product guarantee?
My Beansz offers a 100% satisfaction guarantee.
All of our products are carefully inspected for quality and we will reprint any damaged item, poor-quality printing, or incorrect item free of charge.
Payment
What type of payments do you accept?
We accept Visa, Mastercard, AMEX, PayPal.
For US customers, we also accept Shop Pay and Apple Pay
What currency are the prices in?
All prices in our store are in US dollar currency.
When will my card be charged?
Just after your order has been successfully placed.
How secure is my personal information?
My Beansz adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
How do I use a discount code?
Our store offers the best deals!
On the first page of the checkout, there will be a box for you to enter your discount code in. Make sure to click ‘Apply’. Once the discount code has been applied successfully, you will be able to see the total discount before making your payment.
Note: Promo and discount codes are not stackable and you can use only one of them on each of your orders. We suggest making separate purchases if you want to use multiple discount codes.
I forgot to use my discount code?
If you were unable to apply your discount code in your order, please contact us immediately and we will be happy to assist you.
What to do if I am having issues completing my order at checkout?
Our website operates smoothly but there are rare instances that may prevent you from placing an order. If you encounter any issues checking out, we recommend trying the following:
Clear your browser cache and it might fix the issue. If clearing your browser cache and cookie history does not resolve the issue, we recommend trying to complete your purchase with a different browser (Firefox, Chrome, etc) or device.
If you're still having trouble, please contact us and we'll investigate further. You may also send us an e-mail or call us to place an order over the phone.
Shipping & Delivery
When can I expect to receive my package?
All of our products are printed on demand and handmade specially for each customer when they order. This process allows us to create unique and quality custom designs with no waste.
It usually takes 1 - 2 days for our production team to make your order. When the order ships out, the estimated timeframe for you to receive it is around 3 to 5 days.
I didn't receive my package - what should I do?
If you still have not received your package 2 weeks after placing your order, please let us know.
This kind of issue does not happen often but if you experience it, please contact us and we'll sort it out ASAP and we'll surely do our best to assist you.
How much does shipping cost?
Once you've clicked through to Secure Checkout, you can enter your delivery address and continue to the shipping method.
Shipping costs are calculated and added to your subtotal in the order summary.
Why are tax rates different for each state in the US?
Sale tax rates differ by state and you'll be able to see the costs in your order summary!
To abide by the law, we do have to follow these guidelines. This is completely out of our control and we cannot alter these charges.
Do we shop internationally?
Unfortunately, due to the brand new nature of our business, we can currently only ship to the USA and Canada.
This will hopefully be changing in the next year.
Returns & Refunds
What should I do if I receive the wrong product or something is missing from my order?
We apologise for any inconveniences and we'd be delighted to help you right away by offering a free replacement order.
Please contact our Customer Support and we'll be happy to assist!
What should I do if I'm not satisfied with the printing quality?
If you're not in love with your product and would like to have it replaced or refunded for whatever reason, please contact our Customer Support within 20 days after placing your order. We're here to help!
Do you have a returns policy?
Since all of our products are custom-printed just for you, our store does not accept returns.
Instead, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
